We only accept returns at our discretion. You must contact us for authorisation prior to returning unwanted goods. To return an item you must contact us within 7 days of receiving your item. Goods must be returned unopened and in a saleable condition. Unfortunately we cannot refund delivery charges.
For delivery in the UK
, we charge a flat fee of £9.00 regrdless of where you are located and the quantity of your order.We aim to deliver most parcels the next day but please allow 2-4 working days for delivery. Occasionally, if an item is out of stock it may take an extra 2-3 days to arrive but we will always contact you in advance to warn of any delay. All deliveries must be signed for and are insured to the full value of the goods incase of any accidental damage.
Shipping to the USA
: All customs charges, excise, duty and insurance is included in the delivery charges. So the prices you see below is the total price you will pay. Nothing more. Please enter your phone number in the address section of the checkout as this is a requirement of our courier companies to ensure hassle free delivery. There are different costs of shipping to certain states due to import laws, so please select either USA 1, or USA 2 depending on which state you would like it delivered to. If you find the shipping charges prohibitive, sometimes sending it to an address in a neighboring State can reduce the costs. Please note that Utah is the only State we cannot ship to.
International delivery charges
vary depending on loction and quantity. You will find a list of shipping charges below. If your country is not listed then please get in touch as we can deliver to most countries accross the world. Non EU customers will NOT be charged VAT on any goods purchased from Whisky Fix. Please be aware small customs or excise charges may be applicable to orders sent to Non EU countries at the point of entry and are the responsibility of the customer. Please enter your phone number in the address section of the checkout as this is a requirement of our courier companies to ensure hassle free delivery.
If you have any queries please feel free to contact us, we are here to help.